Supplier support request intake

Create a centralized location for suppliers to submit requests such as contact and address changes, or high priority requests to account management. Automatically route all requests to the necessary location and tracks all tickets.

Workflow steps in Catalytic

Intake request via webform or email

1

Detect language and sentiment

2

Search for routing keywords

3

Search for similar questions in library

4

Create ticket for high priority requests

5

Automatically respond to low priority requests

6

Tagged:

supply chain ops

tasks forms

text analysis

data processing

Created by: Catalytic

Already a Catalytic user?

Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.