Why hyperautomation is going to be a top digital strategy in 2020
The latest research from Gartner explores the firm’s 10 strategic technology trends for 2020. At the top of the list? Hyperautomation.
Like the name suggests, hyperautomation goes beyond your typical automation strategy. Gartner defines it as “the combination of multiple machine learning (ML), packaged software and automation tools to deliver work.”
Let’s explore what makes hyperautomation unique, and how it’s likely to become increasingly valuable in our evolving business climate.
Hyperautomation goes beyond automating tasks.
Hyperautomation isn’t simply replicating how tasks are completed with robotic process automation (RPA). That was merely the first step in the evolution of this type of technology. A key attribute of hyperautomation is its ability to loop humans into the process.
Businesses can then access collaborative intelligence, as Accenture calls it. With technology and humans working not just side by side but together, employees can begin to train automation tools and, through machine learning, get to a state of AI-enabled decision-making. With hyperautomation, companies can begin to reimagine work typically done by employees with technology.
It’s about seamless interoperability. Integration is table stakes.
There’s two points to be made here. First, there’s a massive difference between integrating and integrating well. Not only do automation tools need to fit seamlessly into a company’s existing tech stack, but they need to do so without requiring too much heavy lifting from IT. A platform must be able to plug and play into a wide variety of other tools in order to achieve hyperautomation.
A second, related attribute for hyperautomation is the interoperability of automation tools. In order to achieve scale, businesses must be able to develop a platform that integrates many different best-of-breed tools together. The lines between vendors are already blurred, and the businesses that will win in hyperautomation will successfully integrate tools to cover the spectrum of automation itself (discover, analyze, design, automate, measure, monitor and reassess).
It is the future of work.
First, hyperautomation can alleviate the stress on businesses in the wake of the talent shortage. It’s not just a headline, it’s a reality. The rapidly aging workforce means it will only intensify. Employees are expected to do more with less, and it’s significantly impacting their experience at work. Current automation tools aim to alleviate employees from mundane, time-consuming tasks that don’t positively contribute to their experience or make the best use of their time.
Hyperautomation takes this even a step further. According to Gartner Research Director Manjunath Bhat, “Robots aren’t here to take away our jobs, they’re here to give us a promotion.” By 2025, Gartner predicts that roughly 2 million jobs will actually be created by AI.