Government work is not always associated with innovation. But with no-code technology on the rise, it could be.
Programmers and developers are in short supply everywhere. And for most government agencies, competing for talent with Silicon Valley is a lost battle. Then, the technical resources they do have are limited. From strict security requirements to policy and budget changes to outdated systems and the everyday IT backlog, it’s no wonder traditional development in government isn’t up to speed.
No-code can change all of this. One report estimates that the demand for low-code and no-code software tools, platforms and services in the U.S. government sector will grow exponentially in the next few years. There is a rush among top federal IT contractors to develop in-house or acquire no-code platforms meeting strict government requirements.
Here’s how the right tool could transform the public sector.
Using a no-code platform to embed digital, automation, and AI technologies within employee workflows can optimize the effectiveness of both people and technology.
Here’s a list of a few government processes that are prime targets for building new digitized and automated workflows:
- Forms processing
- Caseworker routing
- Inquiry routing
- Predictive maintenance
- Humanitarian Assistance and Disaster Relief administration
- Fraud detection
- Consolidated reporting
- Intelligent data capture
- De-duplicating records
- Intelligence briefing
- Resource planning and scheduling
The efficiencies gained from each of these workflows built with a no-code tool can add up to reach operational excellence at scale, allowing agencies to move faster, save time and money, improve constituent and civil service, as well as government employee satisfaction, as the repetitive manual work associated with these types of processes is frequently cited as one of the main sources of public-sector job dissatisfaction.
Increased technical resources
No-code tools enhance technical abilities for users at all levels. With a user-friendly interface and AI-assisted features, any tech-savvy employee can rapidly stand up developer-grade workflows or apps with minimal or no code. Easy training sessions can also support upskilling initiatives and reinvestment in the government workforce.
Meanwhile, IT and developers can have complete control of security, governance and the digital infrastructure of employee-built solutions. They can also add advanced functionality within a low-code framework. With the time saved from collaborating with other employees along with using a low-code tool to accelerate their own coding, they can produce 10x more solutions.
Data is one of the biggest missed opportunities in government work. There are mountains of data, though most of it has varying quality, exists in silos, and is going unused.
A complete overhaul is unrealistic and with a no-code platform, wouldn’t be needed. Using these tools, new workflows can leverage and improve the existing systems and data sources without replacing them.
No-code workflows can not only be built for the sole purpose of automating and integrating data entry and cleansing existing data, but any workflow can also generate useful process data.
Leveraging the process data from each no-code solution allows opportunities for visibility for better decision making and continuous improvement, and even embedding machine learning.
As McKinsey says, “Automation offers accuracy, consistency, scalability, and traceability. The impact in government is likely to be an improved service offering, more transparency, and more consistent data[...].”
Change occurs all the time, at any time. Governments know this as well as anyone, but for all the tech limitations listed above, it can be hard to make quick changes to adapt.
Though extreme, there is no better example than the COVID-19 pandemic. Suddenly, government agencies and employees were faced with spikes in demand, quick shifts to working from home, high-stakes quick decision-making and more.
While having better digitized workflows built by a no-code platform existing pre-pandemic could have made it easier to make adjustments in real time during the transition, having the tool to quickly stand up new workflows can make quick impact at any time.
In addition to the everyday processes that can be digitized and optimized for a virtual environment, no-code workflows can be built quickly for the unforeseen things, like processing high volumes of forms like PPP loans and unemployment claims, or to build apps like a symptom checker, testing location search, etc.
While most changes and new government needs don’t look like this, it’s easy to see how a no-code workflow could be built for changes that come in the form of new initiatives, policies, intelligence, security threats, or citizen or employee needs.
How Catalytic can help
With recent investment from In-Q-Tel, the non-profit venture capital firm that accelerates the development and delivery of cutting-edge technologies to U.S. government agencies like the CIA, Catalytic is expanding into the public sector. The combination of Catalytic’s ease-of-use and the power of the data engine at its core can match the urgency, scale and agility needed for government initiatives. No-code workflows built with Catalytic provide quick speed-to-value in increasing the affordability, efficiency, and speed of digitized, automated and AI-enabled workflows and apps.