Forrester shares 3 keys to a successful process automation initiative
More and more today, what catapults companies to the top of industries isn’t always what they do - it’s how they do it. Digitizing your operations comes with a slew of benefits that create competitive advantage: faster innovation, better customer experiences, and increased agility to respond to market trends, just to name a few.
No-code technology platforms are fueling digital transformation by automating the processes holding companies back, without heavy lifting from IT. This Forrester report, available for download, shares that “process automation remains at the heart of digital transformation.” Companies can be successful in their pursuit of automation at scale by focusing on three things: process reengineering, intelligent automation governance, and change management.
Automating an inefficient process doesn’t make it efficient. In fact, automation will only highlight the inherent weaknesses in your operations. Do you really know what your processes entail? Many companies don’t. It will take peeling back the covers to discover how your teams and systems operate in order to decide where you need to make adjustments pre-automation.
Many companies are putting in the legwork necessary to maximize the ROI of automation technology by pulling in process experts in tandem with automation efforts. In a 2020 Forrester survey of process professionals, more than 29% planned to increase the use of Lean/Six Sigma to support process improvement efforts.
Workflow automation governance
No-code technology, in addition to digital process automation (DPA), low-code, and robotic process automation (RPA) tools come with an impressive list of benefits. However, governing the use of these tools, separately and in the context of your company’s overall technology ecosystem, is a challenge.
How do you avoid chaotic software sprawl with thousands of disconnected pockets of automation? Forrester shares the answer is a mix of centralized and federated models.
The Forrester report offers best practices on governance, sharing how organizations have structured internally for success. One of those companies is Bosch. The Catalytic client uses a standard governance model to determine if a project best suits RPA, DPA, or a combination of both. To scale its low-code DPA strategy across the organization, it standardized on Catalytic. This allows Bosch to centralize support and training, driving scale and continuity across organizational boundaries.
While the value of no-code technology is that it can be put directly into the hands of business users, it does require effective change management. Citizen developers are the heart of no-code platforms, but the term - and the idea of driving process change - may be new for your organization.
It starts with ensuring employees are incentivized to support process improvement initiatives, are properly trained and supported, and have a mindset of continuous improvement. Once companies do the cultural work and establish the right internal collaboration processes, it’s all about striking the right balance between enablement and governance.
It’s a new era of work for today’s employees. No-code workflow automation platforms like Catalytic, with the right government model in place, give citizen developers the right tools to enact change that drives better processes - and better business outcomes - at scale.