Why delaying digital-first practices might be costing your company more than the price of automation.
By far, achieving greater operational efficiency is the most cited reason for implementing an automation tool. Having breakdowns in your processes can get expensive, in the sense of both time and money.
Redundancies add unnecessary time and work to your employees. Manual errors can create delays and impact the customer experience. Human limitations can keep your business from scaling its operations effectively as you grow. The list goes on.
But in addition to efficiency gains, automation helps you maximize the money you’re already spending across the organization. Below we break down how automation impacts your labor, employee engagement, and customer experience, and how automation cost is far worth the investment.
How does automation reduce costs?
Get more from your investment in employees
Depending on your industry, labor can be as much as 70% of your total business costs.
Companies spend a lot of money on not only salaries, health insurance and other benefits, as well as recruiting, employee engagement and recognition programs to drive productivity.
Automation shouldn't replace employees, but with automation cost in mind, are you getting the most out of your investment in your employees? Are you taking advantage of all the skills they bring to the table? Without automation technology, a good portion of their day is spent on tedious, time-consuming tasks that, while necessary to your business, keep them from more strategic initiatives better suited to their skillset.
When automation gives your employees more time and capacity, and allows them to flex their very experienced muscles, your investment pays off even more.
Drive engagement through digital development
Happy employees are engaged employees, but high engagement is hard to come by at most of today’s organizations. A recent Gartner survey found that 46% of employees are largely dissatisfied. That’s almost half of your company.
But what skills do they need? First, they need to grow their specific industry skill sets, which they can do by taking on higher-level work. Automation gives them the necessary time to do that. And second, they need digital skills that can only be acquired by having sophisticated processes that incorporate automation. If your company isn’t teaching them the digital skills they need for the future, you’re hurting their careers and limiting their potential employability.
If you look at it in terms of turnover, knowledge loss and decreased productivity, the cost of employee disengagement can be devastating for your business.
Engagement pays off big. According to Gallup, engaged employees are good for the bottom line, to the tune of 21% more profitability than those companies with low engagement.
Give your customers want they want—and expect
The way you deliver your products or services to your customers can make or break your business, especially in highly commoditized industries. And, the problem only grows as your company does.
Your customers expect a seamless experience, including instant access to support and top-notch service. With manual processes, you’re likely leaving it to chance. No matter how great your product or service is, inefficient processes and disengaged employees lead to an uninspired customer experience.
If you’re losing customers because the cost of doing business with you is too high, consider how automation could help. Especially as you grow, automation can help you sustain high levels of service by taking the busywork off the plates of your customer support teams.
Spend smarter with Catalytic
Here’s just a couple of ways Catalytic customers have used automation to save money.
- One transportation company used Catalytic to automate its appointment scheduling process, reducing manual effort by 92% and more than $100,000 in cost savings per year.
- By designing a new invoice intake process that automated 90% of the manual work, Catalytic helped a global company save $125,000 during just the initial automation project, with $1.5 million of potential savings once all invoice processes are automated.
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One global safety certification company reduced 90% of manual work associated with invoicing and freed up their employees to focus on customer service.