Request triage

Using sentiment analysis, language detection and keyword searches, any request can be automatically routed to the right destination in seconds. No need to maintain clunky software or code, just install your business rules and start triaging.

Challenge
Solution
Outcome
catalytic-customerjourney-graphic-successplanning

Challenge

The intake and routing of individual requests is often a time consuming process. Custom solutions are pricey and heavily technical to maintain.

catalytic-customerjourney-graphic-adoption

Solution

Maintain business rules like assignments and keywords within a table and apply those rules using an automated triage workflow.

catalytic-customerjourney-graphic-maturity

Outcome

No more touching requests twice or answering the same FAQ many times over. Only address the important requests, let the rest be handled automatically.

Request triage in Catalytic

Intake request via webform or email

1

Use NLP to detect language and sentiment

2

Search for keywords that would influence routing

3

Lookup routing of the request from tables

4

Automatically respond to low priority requests

5

Detect and assign high priority requests

6

Tagged:

compilance

finance ops

people ops

tasks forms

integration

Created by: Catalytic

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See how you can build end-to-end workflows like this one in our platform.