The intake and routing of individual requests is often a time consuming process. Custom solutions are pricey and heavily technical to maintain.
Maintain business rules like assignments and keywords within a table and apply those rules using an automated triage workflow.
No more touching requests twice or answering the same FAQ many times over. Only address the important requests, let the rest be handled automatically.
Intake request via webform or email
Use NLP to detect language and sentiment
Search for keywords that would influence routing
Lookup routing of the request from tables
Automatically respond to low priority requests
Detect and assign high priority requests
Download this workflow template from the Catalytic Community and upload to your team's account.
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