Using sentiment analysis, language detection and keyword searches, any request can be automatically routed to the right destination in seconds. No need to maintain clunky software or code.
Intake request via webform or email
Detect language and sentiment
Search for routing keywords
Search for similar questions in library
Create ticket for high priority requests
Automatically respond to low priority requests
Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.