Request intake and triage

Using sentiment analysis, language detection and keyword searches, any request can be automatically routed to the right destination in seconds. No need to maintain clunky software or code.

Workflow steps in Catalytic

Intake request via webform or email

1

Detect language and sentiment

2

Search for routing keywords

3

Search for similar questions in library

4

Create ticket for high priority requests

5

Automatically respond to low priority requests

6

Tagged:

people ops

information technology

customer ops

tasks forms

text analysis

integration

Created by: Catalytic

Already a Catalytic user?

Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.