IT ticket request intake

Based on sentiment and keywords, route help desk requests to the specified destination. Inform the requestor of all ticket updates and resolution. Integrate with FAQ database for automated answer mapping.

Workflow steps in Catalytic

Intake request via webform or email

1

Detect language and sentiment

2

Search for routing keywords

3

Search for similar questions in library

4

Create ticket for high priority requests

5

Automatically respond to low priority requests

6

Tagged:

people ops

tasks forms

data processing

text analysis

Created by: Catalytic

Already a Catalytic user?

Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.