Based on sentiment and keywords, route help desk requests to the specified destination. Inform the requestor of all ticket updates and resolution. Integrate with FAQ database for automated answer mapping.
Intake request via webform or email
Detect language and sentiment
Search for routing keywords
Search for similar questions in library
Create ticket for high priority requests
Automatically respond to low priority requests
Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.