HR FAQ and help desk intake

Intake free text questions from a form, attempting to automatically answer questions that have been previously answered. Any new question is routed to the correct contact for resolution.

Workflow steps in Catalytic

Intake request via webform or email

1

Detect language and sentiment

2

Search for routing keywords

3

Search for similar questions in library

4

Create ticket for high priority requests

5

Automatically respond to low priority requests

6

Tagged:

people ops

tasks forms

data processing

integration

Created by: Catalytic

Already a Catalytic user?

Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.