Intake free text questions from a form, attempting to automatically answer questions that have been previously answered. Any new question is routed to the correct contact for resolution.
Intake request via webform or email
Detect language and sentiment
Search for routing keywords
Search for similar questions in library
Create ticket for high priority requests
Automatically respond to low priority requests
Find this installable workflow in the Catalytic platform's Showcase Templates to start configuring this process for yourself.