Intake support requests via email and webform. Integrate with and search existing knowledge base for closest match resources, send to requestor automatically. Create ticket for unresolved issues.
Intake request via webform or email
Detect language and sentiment
Search for routing keywords
Search for similar questions in library
Create ticket for high priority requests
Automatically respond to low priority requests
This catalytic workflow allows you to create smooth onboarding experiences for new customers through automated smart workflows.