Customer support request intake

Intake support requests via email and webform. Integrate with and search existing knowledge base for closest match resources, send to requestor automatically. Create ticket for unresolved issues.

Workflow steps in Catalytic

Intake request via webform or email

1

Detect language and sentiment

2

Search for routing keywords

3

Search for similar questions in library

4

Create ticket for high priority requests

5

Automatically respond to low priority requests

6

Tagged:

customer ops

data processing

tasks forms

text analysis

Created by: Catalytic

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