What began as a journey to drive efficiency for UL’s Global Business Services functions has now expanded to developing ways to help the business gain insights on performance and customers across the entire UL organization. Now, a year after forming its automation Center of Excellence, the team is already automating over 2 million tasks, saving over 100,000 hours of work with 500+ engaged users across 20 countries.

From this session, you will learn:

• Compelling drivers for automation in shared services
• How to build a business case for automation
• How to structure an automation initiative with the right technology, team, and governance
• Automation KPIs to achieve in year one and beyond
• How to build a plan for self-funding in order to scale effectively