Events

Get instant insights. Hear conversations with industry experts and customers on transforming operations.

No-Code Digital Process Automation: The Secret to the “Undisruptable” Business

In this webinar with Forrester, hear how no-code process automation and governance supports your vital goals and are powerful ways to increase your company’s agility, visibility and productivity to be undisputable.

Event Details

According to Forrester Research*, 2/3 of companies encountered processes that stopped working or were not optimal as a result of remote work due to COVID. Consider this a wakeup call even if you were lucky enough to be unaffected this time. Workflow breakdown like this should never happen again. But how can you prevent them?

In light of the current environment, strategic goals such as digital transformation and customer experience are top priorities for executives right now. Join this webinar to hear how no-code process automation supports these vital goals and are a powerful way to increase your company’s agility, visibility and productivity.

You will hear the latest digital process automation survey results from Forrester Research and learn best practices for how to get ahead of your competition, including how to:

  • Maximize the rising role of the business professional (and citizen developers) can help improve process excellence
  • Establish governance models and roles/goals alignment between IT, business people, compliance and beyond.
  • Form the proper governance framework for complimenting technologies, using the right tech at the right time
  • Monitor process efficiency and effectiveness with operational insights
  • Enact a diligent approach to democratization that can remove the roadblocks to change
*Forrester's Q1 2020 Global Digital Process Automation Survey, Forrester Research, Inc., July 14, 2020

Speakers

Featured Speaker
Rob Koplowitz Vice President, Principal Analyst Forrester Research

Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy. Prior to IBM, he was a vice president, principal analyst with Forrester where he was a leader in collaboration and enterprise social research. Before that, he was a director of product management with Microsoft, where he played a strategic role with Duet, a joint initiative brought to market with SAP. Prior to Microsoft, Rob was a senior director of product marketing with Oracle, where he focused on Oracle’s content, collaboration, portal, and business intelligence offerings. He also spent 15 years in consulting working for Lotus/IBM and other global software services firms with a focus on corporate collaboration.

Moderator
Anna Burke Vice President of Marketing Catalytic

With a 20-plus-year track record of bringing demonstrable results to start-up and growth-phase enterprise SaaS software companies, Anna is a performance-driven B2B marketing leader who’s passionate about customer results, advocacy and storytelling. Anna joined Catalytic to create a brand presence and demand engine to help the business grow and build lifelong relationships with its customers.

How AGS Broke Through the Hype of "Automation Magic" to Seriously Level Up its Customer Operations

There is so much hype about Robotic Process Automation (RPA) and its life-changing superpowers that companies everywhere are jumping on the bandwagon. Yet, many are struggling to realize meaningful results.

Event Details

The team at AGS took a different, more innovative approach to automation and it is delivering in spades. As an example, only three weeks into a new client project, the AGS project management office team reduced escalations by 65% – proactively improving customer satisfaction, reducing human error, and increasing time for team to provide more strategic value.

Bruce Morton from AGS and Sean Chou from Catalytic will share how AGS:

  • built the business case for no-code workflow automation centered around a strategy of improving customer experience and value
  • identified use cases ripe for process re-engineering and automation
  • removed blockers and managed day-to-day project needs
  • realized real results by automating where it makes sense and giving team members a “Process Sherpa”- an invisible guide to ensure they are not automating redundant or low value workflows and processes
Join this complimentary webinar to hear the strategic and tactical lessons from the AGS journey. This story is relevant for heads of HR, procurement, staffing firms and MSPs alike.

Moderator:
Adrianne Nelson, Sr. Director, Global Membership Products, Staffing Industry Analysts

Speakers:
Sean Chou, CEO & Co-Founder, Catalytic
Bruce Morton, Global Head of Strategy, Allegis Global Solutions

Earn 1 credit per webinar attendance towards CCWP continuing education.

Speakers

Moderator
Sean Chou CEO and Co-Founder Catalytic

As the co-founder and CEO of Catalytic, Sean leads the charge on product design and company strategy, and builds relationships with customers, channels and investors. As a lifelong technologist and true SaaS pioneer, Sean loves turning complex business problems into simple solutions.

Featured Speaker
Bruce Morton Global Head of Strategy Allegis Global Solutions

Bruce is in his 40th year in the human capital industry and is well known as a global workforce design and talent acquisition expert. He has designed, implemented and managed some of the largest resourcing solutions across many different parts of the globe and has been recognized as HR Thought Leader of the Year by HRO both in EMEA and here in the US and he recently published a book ‘Redesigning the Way Work Works’ so check that out on Amazon.

Digitally transform your HR department through automation

In this webcast led by Kate Palmer of Mayo Clinic, you’ll learn how Mayo deployed and scaled automation throughout its HR department with little burden on IT.

Event Details

From recruiting and onboarding to employee engagement efforts and headcounting reporting, with automation, you can free up your HR team’s time so they can focus on higher-level work that meaningfully impacts your business.

In this webcast led by Kate Palmer of Mayo Clinic, you’ll learn how Mayo deployed and scaled automation throughout its HR department with little burden on IT. 

From this session, you will learn how to:

  • Identify and prioritize automation use cases for immediate impact
  • Design an automation roadmap 
  • Build buy-in and sustain change management throughout your business
  • Keep people in the loop of automation and upskill employees
  • Quantify and measure automation's ROI
  • Pave the way for predictive analytics and AI

Speakers

Speaker
Kate Palmer Leader of New Technologies, Human Resources Mayo Clinic

Kate Palmer is an experienced human resources technology analyst with a demonstrated history of scaling digital technology to gain efficiencies in the hospital and healthcare industry. At Mayo Clinic, she is responsible for identifying and monitoring emerging technologies that could enhance the HR experience, then creating the roadmap to implement solutions like automation into day-to-day operations and business models to execute digital transformation for service excellence.