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Tuesday, October 20, 2020 | 1:00pm EDT

How AGS Broke Through the Hype of "Automation Magic" to Seriously Level Up its Customer Operations

There is so much hype about Robotic Process Automation (RPA) and its life-changing superpowers that companies everywhere are jumping on the bandwagon. Yet, many are struggling to realize meaningful results.

Event Details

The team at AGS took a different, more innovative approach to automation and it is delivering in spades. As an example, only three weeks into a new client project, the AGS project management office team reduced escalations by 65% – proactively improving customer satisfaction, reducing human error, and increasing time for team to provide more strategic value.

Bruce Morton from AGS and Sean Chou from Catalytic will share how AGS:

  • built the business case for no-code workflow automation centered around a strategy of improving customer experience and value
  • identified use cases ripe for process re-engineering and automation
  • removed blockers and managed day-to-day project needs
  • realized real results by automating where it makes sense and giving team members a “Process Sherpa”- an invisible guide to ensure they are not automating redundant or low value workflows and processes
Join this complimentary webinar to hear the strategic and tactical lessons from the AGS journey. This story is relevant for heads of HR, procurement, staffing firms and MSPs alike.

Moderator:
Adrianne Nelson, Sr. Director, Global Membership Products, Staffing Industry Analysts

Speakers:
Sean Chou, CEO & Co-Founder, Catalytic
Bruce Morton, Global Head of Strategy, Allegis Global Solutions

Earn 1 credit per webinar attendance towards CCWP continuing education.

Speakers

Moderator
Sean Chou CEO and Co-Founder Catalytic

As the co-founder and CEO of Catalytic, Sean leads the charge on product design and company strategy, and builds relationships with customers, channels and investors. As a lifelong technologist and true SaaS pioneer, Sean loves turning complex business problems into simple solutions.

Featured Speaker
Bruce Morton Global Head of Strategy Allegis Global Solutions

Bruce is in his 40th year in the human capital industry and is well known as a global workforce design and talent acquisition expert. He has designed, implemented and managed some of the largest resourcing solutions across many different parts of the globe and has been recognized as HR Thought Leader of the Year by HRO both in EMEA and here in the US and he recently published a book ‘Redesigning the Way Work Works’ so check that out on Amazon.