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Using automation to respond to unanticipated events

From business continuity to risk assessment and employee communications—here’s how Catalytic is helping companies prepare and respond to the unexpected with automation.

Businesses across the globe are susceptible to any number of unforeseen circumstances that they have to manage in real time—whether it be issues with their office building, wide-ranging weather events, or global health pandemics like COVID-19.

Having a strategic, digitized Business Continuity Plan (BCP) in place prior to one of these events is an absolute must to ensure proper employee communication and safety, adjustments to business operations, and to continue delivering high-quality service to customers throughout the duration.

The last thing your crisis communication team needs during such an event is a poorly documented BCP that requires them to scramble at the key moment. This can include emergency protocol that’s no longer relevant, outdated employee contact information, or an overall delay in action due to manual processes that can cause confusion and time lag.

One of the ways Catalytic and its customers effectively respond to emergency or unanticipated situations is by digitizing their plans through the Catalytic platform. Automation enables Catalytic to kickoff the many steps in our BCP to respond to unforeseen situations quickly and effectively—including the current Coronavirus, which continues to impact businesses of every size and industry, as well as the economy at large. 

 

How Catalytic automates its Business Continuity Plan

Catalytic's technology automatically carries out steps in a methodical, multi-phase plan, such as communicating instructions to our employees via text, email and Slack. By automating our Business Continuity Plan, Catalytic is fully ready to respond to any disruptive situation or event at any time. This ensures that no time is lost in making sure employees are safe and informed, while maintaining uninterrupted service to customers.

In the video below, Catalytic General Counsel Pam Bellner and Director of Compliance Meg LaVelle give an overview of the company’s automated business continuity plan, built in the Catalytic platform.

 

 

Get your BCP up and running with a free automated workflow 

In keeping with our commitment to businesses’ continued success, Catalytic is supporting emergency response efforts by offering a free automated BCP workflow.

Sign up for a free version of Catalytic with a BCP workflow. With quick, complimentary training, you can customize your BCP workflow in Catalytic to fit your organization’s needs, enabling your team to streamline employee communication, take key safety precautions, and prevent future disruptions to their operations company-wide.

 

How our customers have rapidly responded with automated solutions built in Catalytic 

Below, see how three of our clients have used Catalytic to automate their emergency response efforts in light of COVID-19. 

 

Grant Thornton's rapid risk assessment

Catalytic partner Grant Thornton automated a time-sensitive Pandemic Rapid Response Assessment (RRA) for instant risk calculation and resilience planning recommendations. The four areas addressed in the RRA include supply chain, workforce/labor, employee benefits and working capital. 

Grant Thornton, global advisory services company, is using a Catalytic workflow to gather information needed and automatically generate the assessment, saving precious time that their team can apply to servicing clients. This business continuity evaluation can now be completed by a client through a web form, while subject matter experts can still create intake questions and models within Excel. 

By pulling in data from multiple sources and systems to enrich the data gathered from the customer, Grant Thornton's assessments are more compelling and useful to their clients and over time they will continue to enhance and evolve the offering. 

See Grant Thornton’s Catalytic-powered Rapid Response Assessment.

 

Reveleer’s automated workflow collects real time employee data

Over a critical weekend for COVID-19 response, Reveleer, a SaaS platform for managed healthcare organizations, used Catalytic to build an automation which quickly captures data across their national workforce each morning. 

Specifically, it captures if an employee is healthy or if they choose to report symptoms. And before switching to a mandatory work from home measure, it gathered whether they were working remotely or in the office. 

This automation enables Reveleer’s leadership to stay informed of their workforce’s health and productivity, and empowers them to make important business decisions in real time.

 

Global company tracks essential staff for automated management transparency

For essential employees who were still in the field during precautionary COVID-19 measures, one global company built a Catalytic workflow for daily check-ins. Each day, this automation sent a webform to 40 field workers conducting audits across the globe. The employees received this email for them to elect to disclose if they exhibited any symptoms and needed to stop working. The daily responses were stored in a spreadsheet and sent via email to management to make shifts in business as needed to ensure the safety of their employees and customers.

 

How to automate your emergency preparedness

Interested in quickly implementing an automated Business Continuity Plan? Sign up for a free version of Catalytic along with a BCP template. We can help you get your plan up and running immediately.

Written by Catalytic